Evs XTAccess Version 1.16 - November 2011 User Manual Instrukcja Użytkownika Pobierz pdf (Strona 107)

XTAccess Version 1.16 – User’s Manual

Author: Serge Comes EVS Broadcast Equipment – November 2011

Issue 1.16.A

105

29. XTAccess

Troubleshooting

29.1 XTACCESS ERROR MESSAGES

After each Job, XTAccess show a status of the job. If you right-click on it and then

select Status Details : you can have more information on status and if needed

some tips to help you to resolve the trouble. Those diagnostics are based on the

possible cases defined in XTAccess code but mainly during testing and experience

on the field.

Anyway it is always advised to check the logs (see next section) and send them to

EVS support for deeper analysis. It’s easier if you compress the whole XTAccess

folder.

You can find in “Error Code.pdf” document a list of all the error codes with details.

29.2 XTACCESS LOGS

XTAccess logs are located in C:\EVSLogs\XTAccess.

• XTAccess.log

• XTAccess_Jobs.log

• XTTransfer.log

• XML_Scan.log

• XTAccess_UI.csv

• All the codec Log (EVSDNxHDEncoder.log, EVSH264Encoder.log, …)

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